febs – Financial & Employee Benefits Services AG  

Our Services

We offer our business and insurance partners comprehensive and professional services and actively support them in the development, implementation and administration of existing and future Credit and Payment Protection Insurance (CPI/PPI) solutions.

Our service offering covers the following areas

Insurance Consultant

As consultants with considerable insurance expertise and a comprehensive network, we offer our business partners a professional consulting service.

Consulting services for Credit- & Payment Protection Insurance solutions

  • Market and competitor insights
  • Proof of concept

Create and present possible solutions

  • Selection and evaluation of target groups
  • Drafting of solutions and product alternatives
  • Calculation of annual earnings potential

Evaluation of insurance offers

  • Procurement of offers
  • Evaluation of offers
  • Advice on the selection of insurer

Support in contract negotiation

  • Correspondence and input to insurer
  • Drafting of tailor-made contracts

Continuous support

  • Representation of interests and needs
  • Continuing product optimisation
  • Account Management

Implementation Partner

As an implementation partner, we provide a first-class service to support our business partners in the implementation and realisation of their chosen product.

Our services are individually designed and delivered to the specific needs of our business partner:

Project planning

  • Implementation plan for organisation/processes, IT systems and marketing/communications
  • Project Management with control of deadlines and results

Advice on product implementation

  • Advice on the necessary system adjustments
  • Definition of target processes and interfaces
  • Drafting of SLA’s (deadlines, deliverables and responsibilities)


  • Creation of training programs and documents
  • Delivery of training programs (train the trainer and employee training)

Marketing planning / realisation

  • Advice on marketing and incentive concepts
  • Arguments for sales support

Service Provider

As an experienced Service Provider, we support our insurance and business partners in the implementation and operation of a wide range of administration services:

Portfolio administration, premium and commission accounting

  • Keeping record of insured persons and risks
  • Validation of contracts and insureds‘ data (monthly data files)
  • Periodic premium and commission statement of accounts

Operation of customer services for business partners (multilingual)

  • Provide information to distribution organisations of business partners (2nd level support)
  • Registration office for insureds in case of claim
  • Operation of all contact channels (phone, email, mail, fax)
  • Claims correspondence (in 4 languages)

Claims processing and administration

  • Acceptance of claims declarations
  • Compilation of all necessary documents and information
  • Formal and material examination of insurance claims
  • Production, management and archiving of claims files
  • Recommendation for claims settlement to the insurer
  • Processing of insurer’s final decision
  • Claims analysis & reporting